Meet Zela, the receptionist your cleaning business never has to hire.
She answers every call 24/7, quotes the clean from your own price list, books it straight into your schedule, and follows the customer up afterwards. No wages, no sick days, no missed enquiry at 9pm on a Sunday.
Now serving cleaning companies in
- United States
- Canada
- United Kingdom
- Australia
- New Zealand
Zela answered
Picked up in 0.8s
Quoted on the call
from your price list
Zela is trained on cleaning work — and nothing else
A missed call isn't one lost clean. It's a lost customer for years.
You pay for the ads, the van signage, and the Google listing that make the phone ring. Then it rings while you're elbow-deep in someone's oven.
You can't clean and answer at once
The phone rings while you are up a ladder, mid-deep-clean, or driving between jobs. Your hands are full and the caller knows it — they hear the voicemail beep and hang up.
Quote calls land after hours
People ring about a clean in the evening, on the weekend, and the moment they hand back the keys. That is precisely when nobody at your company is near a phone.
They ring three cleaners, not one
A new customer is working down a list of local cleaners. Whoever picks up first gets the quote — and the recurring clean that follows it for years.
What one missed call really costs
a year, from a single recurring fortnightly customer.
26 cleans at $150. Run your own numbers below — the maths is brutal either way.
callers never leave a voicemail
the hours your competitors' phones are covered
Start with the phone. Then hand her the rest of the admin.
Answering the phone is the core of what Zela does. Everything else runs on the same voice — switch each one on when you're ready.
Every call answered on the first ring — including the 9pm Sunday quote.
Zela is your front desk. She picks up every call in under a second, sounds like a friendly member of your office team, and handles the whole conversation — so a ringing phone never again means a lost clean.
What it handles
- Answers new quote enquiries 24/7, including nights and weekends
- Handles existing customers: reschedules, cancellations, key and access questions
- Screens robocalls, sales pitches, and wrong numbers before they reach you
- Picks up overflow the moment your office line is already engaged
From a ringing phone to a booked clean — while you're still on the job.
Zela · Live call
Connected · 00:42
Good evening, thanks for calling Sparkle Home Cleaning — how can I help?
Hi, I'm after a price for a weekly clean. Three bed, two bath.
Of course. A three bed, two bath weekly clean comes to $145 a visit. Would Thursday mornings suit you?
Thursday's perfect. Could you start this week?
You're booked for Thursday 9am, and every Thursday after. I've texted the confirmation and your arrival window.
Brilliant, thank you!
Forward your number
Point your existing business line at Zela — about five minutes, no new number to advertise. She picks up on the first ring in a warm, natural voice. No menus, no hold music.
She quotes and books the clean
Zela works from your price list and your live availability. She sizes the job, gives a real number, takes the address and access notes, and locks the slot while the customer is still on the phone.
It shows up in your schedule
The job lands on your board with a full transcript and a one-line summary. Your customer gets an instant confirmation, and anything that needs you gets transferred or messaged straight through.
Everything a great office manager does — from the very first call.
Answers 24/7/365
Evenings, weekends, public holidays, and the moment your office line is already engaged. Every caller reaches Zela in under a second.
Books into your schedule
She works against your live availability and drops the job onto the board your crews already work from.
Sounds like your office
A natural, on-brand conversation in a voice local to your market — not a phone tree and not a robot.
Quotes from your price list
Bedrooms, bathrooms, frequency, ovens, fridges, windows, minimums, travel surcharges — your rules, applied consistently. Anything outside them becomes a transfer, never a guess.
Transcripts & summaries
Every call recorded, transcribed, and summarised in a line you can read between jobs.
Screens spam & time-wasters
Robocalls, cold sales pitches, and out-of-area callers are filtered before they ever reach you.
Speaks your customer's language
Spanish, French, Mandarin and 30+ more — Zela switches automatically to whoever is on the line.
Take on twice the cleans without hiring anyone to answer the phone.
The thing that caps most cleaning companies is not demand or cleaners. It's the owner being the only person who can pick up.
Add crews, not admin staff
Every extra van means more quote calls, more reschedules, more reminders. Zela absorbs all of it — she costs the same on a 20-call day as she does on a 200-call day.
Make the ad spend actually convert
You already paid for that phone to ring. Answering it is the cheapest growth you will ever buy, and it needs no new marketing budget at all.
Beat the cleaner who is asleep
Most of your competitors still let the evening and weekend calls roll to voicemail. Picking up first is often the whole reason a customer chooses you.
Stop being the answering service
Owners of growing cleaning companies should be pricing commercial contracts and training crews — not fielding a quote call from the driver’s seat.
Run your own numbers
What are your missed calls worth?
Slipping away monthly
$3,897
Over a year
$46,764
And that is only the first clean. A customer you win today on a recurring schedule is worth that figure again, every year they stay.
Show me how to recover itWhat changes the day Zela starts picking up.
of calls answered, day or night
average time to pick up
a week your phone is covered
callers sent to voicemail
Five markets. A local number and a local voice in every one.
Your customers should never hear an overseas call centre. Zela answers on a local number, in an accent your market recognises, on your clock.
United States
+1 · USD
Local area-code numbers in all 50 states, TCPA-aware calling rules.
Canada
+1 · CAD
Coast-to-coast numbers across every province and time zone.
United Kingdom
+44 · GBP
British voice and spelling, 01/02/03 and 0800 numbers.
Australia
+61 · AUD
Australian voice, local numbers, and public-holiday awareness.
New Zealand
+64 · NZD
Kiwi voice and local numbers, NZST/NZDT handled automatically.
Somewhere else?
We are only onboarding cleaning businesses in these five markets right now. Tell us where you operate on the demo form and we will let you know the moment we open yours.
Get on the list →The cleaning companies that stopped answering their own phones.
“Every enquiry that came in after five used to sit in voicemail until the morning, by which point they had booked someone else. Zela picks them all up. She quoted and booked 23 new regulars in her first two months.”
Sarah Whitfield
Owner, Bright & Tidy Cleaning · Manchester, UK
“I run four crews and I was still the person answering the phone from the van. Zela took the whole front desk off me. The database reactivation calls alone brought back eleven customers we had written off.”
Marcus Delgado
Founder, Fresh Start Cleaning Co. · Austin, TX
“End-of-lease enquiries come at all hours and they are always urgent. Zela quotes them properly, takes the access details, and puts the job straight on the board. We stopped losing them to whoever answered first.”
Chloe Bennett
Director, Sparkle Bond Cleans · Brisbane, AU
“The reminder texts were the surprise. Our crews used to turn up to locked houses two or three times a week. That has basically stopped, and the customers think we got a lot more professional overnight.”
Daniel Rousseau
Owner, Maison Propre · Montréal, CA
Everything a cleaning company owner asks before switching.
Still not sure? Book a demo and put the question to Zela directly.
Do you work with my kind of cleaning business?
Zela is built exclusively for cleaning companies — residential and house cleaning, maid services, commercial and office cleaning, carpet and upholstery, window cleaning, pressure washing, and end-of-lease or move-out cleans. Because we only serve cleaning businesses, Zela already knows how quoting by bedrooms and bathrooms works, what a recurring fortnightly clean is, and why access notes matter.
Which countries do you operate in?
The United States, Canada, the United Kingdom, Australia, and New Zealand. You get a local number, a voice that sounds local to your customers, and correct handling of your time zone, public holidays, and spelling. We are not taking on businesses outside these five markets yet.
How long does it take to get Zela answering my phone?
Most cleaning companies are live within a day. We load your price list, service area, and availability, connect your number and calendar, and you listen to Zela before she goes live. There is nothing to install and no engineering work on your side.
Will my customers know they are talking to an AI?
Zela speaks naturally, handles interruptions, and holds a real back-and-forth conversation — most callers simply think they reached your office. She never puts anyone on hold, and if you would rather she introduce herself as an assistant, she will. It's your call.
Can she really quote a clean correctly?
Yes. Zela quotes from your pricing rules — property size, number of bathrooms, frequency, extras like ovens, fridges, or windows — and applies your minimums and travel surcharges. Anything outside the rules you set becomes a transfer or a message instead of a guess.
What happens when a call needs an actual person?
She warm-transfers it. Large commercial enquiries, complaints, and anything you flag get handed to you or your ops manager live, with the details already collected. Outside your transfer hours she takes a structured message and sends it through within seconds.
Does she work with the scheduling software I already use?
Zela books into your existing calendar and scheduling tools, so a job she takes at 11pm is on the board before you open your laptop. If you run on something unusual, tell us on the demo call and we will confirm the fit before you commit to anything.
What does it cost?
Pricing depends on your call volume and which services you switch on beyond the receptionist. For most cleaning companies Zela costs a fraction of a part-time office admin while covering every hour of the week. Book a demo and we'll put a number against your actual call volume — no credit card, no commitment.
Is my data and my customers' information safe?
Calls and customer records are encrypted in transit and at rest, and we never sell or share your data. You stay in control: export it or have it deleted at any time. Our calling follows the rules of the market you operate in.
Hear Zela quote a clean — today.
Leave your details, pick a time, and we'll call you with Zela live on the line. Fifteen minutes and you'll know whether she belongs on your phone.
- A 15-minute call where you hear Zela take a real enquiry
- Your own price list turned into a working quote flow
- A revenue estimate based on the calls you are missing today
- No credit card, no contract, no pressure